The quickest way is the in-app form at Settings › Support and feedback; the app version and settings can be attached to your message. E-mail: app@glossasub.com
Frequently asked
Can't connect to the PS5: the PS5, your device and the TV must be on the same network of the same router; Remote Play must be enabled in PS5 Settings › System › Remote Play.
The controller turns off or the connection drops: the PSN account linked in the app must not be the one you play with on the controller.
The TV app won't open: fully restart the TV by holding the power button until it turns off and on again.
The TV switches to the PS5 input by itself: turn off "Enable HDMI Device Link" in PS5 Settings › System › HDMI.
The picture lags: set Settings › Devices › PS5 video quality to Balanced or Low; connect the PS5 by cable.
Cancel a subscription: Settings › Subscription › Manage / cancel subscription, or Subscriptions in your store account.